At EDEN FARM FRESH, our #1 priority is our commitment to provide high quality services and products to our clientele. We care about our customers’ needs and for that reason, we have established a meticulous quality control process that ensures every product meets our quality and packaging standards. Please also see our “Covid Update”
Return Policy: If for any reason you are not satisfied with the freshness of your flowers, please contact us via e-mail at: email@example.com within 24 hours of delivery. Although purchases are final and non-refundable unless damaged, we will work with you to come to a resolution. Exchanges will not be accepted.
Please be mindful of the package and handle with care when received. Eden Farm Fresh is not responsible for quality problems or damages caused by improper handling by the recipient and is not covered by our guarantee.
If a product arrives damaged, please contact us within 24 hours and provide detailed photos of the damaged product for evaluation and next steps.
Color selection: Actual colors of the flowers may vary depending on the color display settings on your device or computer screens. Eden Farm Fresh has no control over your screen settings and are not responsible for flowers that do not exactly match the colors viewed digitally.
In cases where a specific flower is not available, we will substitute it with another flower that is most similar to your original choice. We always try to contact the recipient in advance to inform them of any substitutions.
Shipping & Delivery: Eden Farm Fresh, in conjunction with our delivery service, will attempt to deliver a product on the requested delivery day. The delivery dates are non-binding estimates only. Our service providers will not make any attempts to contact you prior to delivery and do not guarantee the time of delivery. A great tool to use would be the Fedex Home Delivery Manager Application which is free of cost. You can register for the tool here at: https://www.fedex.com/fdmenrollment/?signup=true
All products are deemed accepted upon delivery to you or the designated recipient’s address. We will attempt to deliver a product on the requested delivery day, however, please also use our calendar scheduling tool to retain an estimated delivery time. Shipments can be tracked through: https://www.fedex.com/en-us/tracking.html
Please thoroughly check that your shipping address information is correct as unfortunately, we cannot be responsible for incorrect and or outdated addresses. The customer will be responsible for any address correction fees incurred due to customer error. Additional info on an address correction charge found here: https://www.fedex.com/en-us/shipping/current-rates/surcharges-and-fees.html
Signatures will not be required, and the carrier will release the package upon discretion.
Saturday & Sunday Delivery will be offered upon availability through our scheduling calendar and based off of our carrier (Fedex) time estimates.
Delayed or Lost Shipments must be communicated to Fedex in which a package investigation can be started. Please contact 1-800-463-3339 and request to submit a “Trace”, then follow the prompts.
Your decision to purchase from us confirms your acknowledgment and acceptance of our policies.
If you have any problems with our flowers, please make sure to follow these instructions:
- Email our Eden Service Team at firstname.lastname@example.org within 24 hours of delivery. Please give a detailed explanation of the problem and include photos so we can understand the reason for your claim or request. Photos will be required. They allow us to give feedback to our farms and improve the quality and service for future customers. To minimize confusion, all claims must be handled via email. We do not process any requests over the phone.